Privacy Policy
Last updated: February 2025
PixieStitch respects your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data.
Information we collect
We collect information necessary to run the service and support you:
- Account data: email address, password (hashed), and profile details you provide
- Usage data: how you use the site (e.g. pages visited, features used)
- Content you upload: images and patterns you create, for processing and storage
- Technical data: IP address, browser type, and device information for security and compatibility
How we use your information
We use your information to:
- Provide and improve our conversion and pattern services
- Manage your account and authenticate you
- Respond to support requests and communicate with you
- Ensure security, prevent abuse, and comply with legal obligations
Sharing and third parties
We do not sell your personal data. We may share information with trusted service providers (e.g. hosting, analytics) who help us operate the site. These providers are required to protect your data and use it only for the purposes we specify.
Data retention
We retain your data for as long as your account is active or as needed to provide the service. If you delete your account, we will remove or anonymise your personal data within a reasonable period, except where we must retain it for legal or security reasons.
Your rights
Depending on where you live, you may have the right to access, correct, or delete your personal data, or to object to or restrict certain processing. You can update account details in your account settings. To exercise other rights or request deletion, please contact us.
Cookies and similar technologies
We use cookies and similar technologies for essential functions (e.g. keeping you logged in), security, and to understand how the site is used. You can adjust your browser settings to limit or block cookies, though some features may not work correctly.
Changes to this policy
We may update this privacy policy from time to time. We will indicate the last updated date at the top. Continued use of the service after changes means you accept the updated policy.
Contact
For questions about this policy or your data, please contact us.